Returns & Exchanges

At Play Pet Brands, we want your stylish companion to look their best, which is why we offer a 30-day hassle-free return policy on all unworn fashion items. If the fit or style isn't perfect, we are here to help you find the right look for your pet.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the products are free of pet hair or signs of wear.

• 3.
  Ship It Back

  Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.